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FAQ

General

Started as a gift retailer in 1984, we have become a leading provider of Sports and Recognition Awards
in the industry today. Backed by an experienced and committed sales and production team, we constantly
strive to be the best in our profession and to provide on-time-delivery of our products. Whether you're
looking for commemorative plaques, sports plaques or trophies, metal cups or badges for your organisation,
we have an incredible selection available in a variety of materials and prices. Our in-house logo and message
engraving and printing capabilities allow us to take control of quality and production time from order to
delivery stage. We look forward to working with you!

We have refurbished our website and will keep it up to date as frequently as possible.
It is a reliable source to start your enquiry/ordering process.

Call us directly or email us. We will respond and attend to you promptly. We strive to make your experience
a seamless process so as to create a lasting relationship. Our staff who attends to each enquiry will see
through the order to completion so you only deal with a single person who understands your requirements.

Good question. Answer is negative.
We welcome single-piece enquiry from private individuals and corporate customers.
We welcome walk-in and will try to fulfil your order on the same day.
We will endeavour to help you if the enquiry/order is an urgent one.

Products

There is no physical distributable materials for our products.
Refer to our website www.alphaplus.com.sg to view our products categorise by types and materials used.
Prices will be provided only as part of the quotation process as most orders required varying degrees
of customisation and requirement.

Our retail concept can handle instant order and on the spot engraving service. More time consuming order
needing printing / 2D and 3D inner laser will be handled by our production team at our factory. We accept
enquiries on customisation of products. These can be easy-to-fulfil request like text engraving to more in-depth
customising of products. We welcome all enquires.

Each order requires different production timing. We will discuss the timeline as part of your enquire/order.
If you have an urgent request please alert us so we build in into our discussion. We have our own factory
so we are very much in control of the production process.

Shipping & Payment

You may self-collect your order or have items delivered to you at an affordable cost.
We do waive the delivery charge if the order is above a certain amount.

We welcome cash / Nets / cheques / all major charge and credit cards / Inter-bank Giro payment.
We provide electronic invoicing service for all corporate clients including all government agencies.
We are registered as GeBIZ trading partner.

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